STRONGER AUTHENTICATION
Why do I need Security Questions and Answers?
Security Questions and Answers help to ensure your information is secure by protecting you from fraud. If our security tools detect unusual or abnormal patterns while logging on to your Online Banking account, you will be challenged using one of the questions and answers you provided. The Security Questions and Answers, coupled with your Password could be required to access Online Banking. The Security Questions and Answers provide an extra layer of protection.
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Why am I being presented with challenge questions when I try to login?
In order to protect you and your financial information, you may be asked challenge questions from time to time. These questions provide an additional layer of security to help ensure your information is kept safe.
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Will I be asked challenge questions every time I login?
No, this will only happen some of the time when we need to verify your identity using an extra layer of security. There are many factors that may trigger a challenge question to be presented to you.
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Why do I need an extra layer of protection?
Online fraud is becoming more advanced and complex. Adding an extra layer of security helps ensure your financial information is kept safe.
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Can I choose which challenge questions you will ask me?
Yes. During the Security Question and Answer set up, you will select questions to answer.
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Can I skip the questions and still access Online Banking?
No. When you are prompted, you must answer the security question correctly before accessing Online Banking.
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What if I don't remember the answers to my questions?
If you are presented a security question and do not remember the answer, you will need to contact our 24-Hour ExpressBank.
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Why do I need to set up challenge questions?
Challenge questions can help prevent unauthorized users from accessing your account through Online Banking.
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Can I access Online Banking from multiple computers?
Yes, you can access Online Banking from multiple computers. You may be ask to answer a challenge question and will need to do so before accessing Online Banking.
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